A shared safety record for the buildings service technicians work in. Contributed by the companies who were there, recorded at the end of the job, in about fifteen seconds.
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Exposed wiring, gas, standing water near power, unsound floors, sharps, loose dogs, blocked exits.
Mould, vermin, sewage, heavy smoke, fumes and poor ventilation.
Gates and codes, nowhere to park, appliances blocked in, work that needs two pairs of hands.
Send two people. Daylight only. Do not attend alone. Only with the customer present. Call ahead.
This is a record about buildings, not about people.
No names. No phone numbers. No email addresses. Nothing a technician wrote
about a customer's conduct or character, and none of their free-text
notes — those stay inside the company that collected them and never cross
a boundary.
A subscriber can look up a property they are about to attend. Nobody can
read the network backwards to learn where a company has been, or list the
addresses it holds — that is a property of how it is built, not a policy
we promise to keep.
A network that only hears about problems makes a single flag read like an accusation. One dog in thirty-seven visits is information. One dog on its own is a rumour.
So technicians report the quiet visits too, and every entry arrives with the count behind it. A complete record is neutral because it is complete — not because somebody worded it carefully.
A hazard somebody later looked for and didn't find is retired — that's the strongest evidence it's gone. The rest age out on their own, and old ones are dropped entirely.
A visit that never answered the hazard question can't clear a hazard by staying silent. A warning that can't be retired becomes noise, and a noisy network gets ignored at exactly the moment it matters. Getting that balance right is most of the work, and it is the part we keep.
Candor is one feature. It comes attached to the software that answers your phone.
Every call picked up on the first ring, in your company's name, whether or not anyone is awake to hear it.
The open job, the appointment window, the appliance — before they finish the sentence. Ringing from a different phone doesn't lose them: a work order number, the address, or the dispatcher's own reference all find the job, and it reads back what it found instead of asking again.
From what's on the ticket — not "let me take a message", not "somebody will call you back". Anything it genuinely can't finish, it texts the customer a link they can use themselves.
ServicePower, Lula, the OEMs — each filed under the reference they'll use when they ring you, with the claim clock running where you can see it. Dispatch instructions stay on your side; the customer sees their appliance, not your paperwork.